Home delivery :
Home delivery instructions :
Every order must be shipped within 30 days after your order is made. Each delivery must be done to a single address and an adult must be present when delivered.
The shipping company will give an approximative time of delivery between 8am to 9pm. You will receive a confirmation call from the transport company 24 hours before delivery for big orders. For long distance shipping, the transport company will give you a time window of delivery once they pick up the package or crate. Also, we will supply you with a tracking number so you can follow your order. Solu Custom Hardwood cannot be held responsible if the transport company doesn’t respect the delivery time they gave you.
Shipping instructions :
Some of our products are delivered unassembled. The transport company’s staff is not responsible inspecting, opening and assembling your order. They will not take or throw away your old pieces of furniture or other wastes. Our free shipping service is for curb side only. If you require additional service like a white glove service, our team of expert will quote you accordingly. If we take your order inside the home, and if there are no elevators, our shipping companies will only carry your order for 2 stories. You must verify if there is room for the truck to park close to your entrance. Any objects in the way must be removed before hand.
The client is responsible to measure the doors to carry your order inside. During the in-home delivery, our team will not make any changes to door frames, light fixtures or anything else. If your order doesn’t fit in your hallway or through the doors, the shipping company will charge you extra for the time and extra if they must bring it back to their warehouse.
The in-home delivery service staff will not take their booths off so please put protection over your floors.