Return, exchange and refund

Our customers are our priority.

We pride ourselves on manufacturing quality products that go through multiple stages of quality control.

Our policy

Most of our products are personalized for our customers.

Our return policy lasts 30 days, applies to certain products only, allows an exchange but not a refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of products cannot be returned. Custom merchandise such as custom-made furniture and floors or products sold on promotion.

To make a return, you must show us a receipt or proof of purchase.

Please contact us by email at: agervais@myrador.ca

Exchangeable products:

  • Brown barn wood
  • Mixed barn wood
  • Gray barn wood
  • Red barn wood
  • White barn wood

Non-exchangeable products:

  • Furniture
  • Floor
  • 3D wall